If
you are having difficulty accessing Parent Connect from your home computer,
first check that you have the latest updates to Windows available from
Microsoft. Your computer operating system should be preferably either
Windows XP Service Pack 2 or Windows 2000 Service Pack 4.
Please
be aware that Windows firewall or software such as Norton 360 or
McAfee may block access to the Parent Connect site depending upon your
security settings. Consult the documentation with those products to allow
access to https://pcxp.rvrhs.com/.
For
users of Internet Explorer 6 or 7, enable cookies, delete temporary files, and
add https://pcxp.rvrhs.com/
as a trusted website by the following steps:
1. Start Internet Explorer
2. Select Tool -> Internet Options -> Privacy tab -> Sites
4. Select the Security tab and click Trusted Sites
5. Select Tool -> Internet Options -> General tab -> Click
delete under Browsing History the select Delete All and click OK
For MAC users,
Please be aware that security
software may block access to the Parent Connect site depending
upon your security settings. Consult the documentation
with those products to
allow access to https://pcxp.rvrhs.com/.
Assuming you use Safari as
your browser:
1.
Click Safari from the menu and select Preferences.
2. Click Security and select "Accept Cookies" and check "Ask
before sending a non-secure form to a secure
website."
3. Click Safari from the menu and select Empty Cache.